Refund Policy

Cancelling a plan

We don't refund the current billing period, monthly or annual. Instead, you keep your plan until the period you paid for ends. After that, your backups enter the 30-day grace period described in our Privacy Policy, and your account continues on the free Space plan.

Annual billing is discounted 15% in exchange for paying for the year upfront, so cancelling partway through an annual term doesn't refund the unused months.

Deleting your account

Deleting your account ends access immediately, on every plan, and we don't refund the unused part of the current period. The dashboard shows the exact amount before you confirm.

Storage add-ons

Removing a +100 GB add-on takes effect at the end of your current billing period. You keep the storage until then, and there's no refund or credit for the rest of that period.

Plan downgrades and upgrades

Upgrading to a higher tier takes effect immediately and is billed with a prorated charge for the rest of the current period - shown to you before you confirm. Downgrading to a lower tier (or to the free Space plan) takes effect at the end of your current billing period; you keep your current plan's access and storage until then, and we don't refund the difference for the remainder of the period.

Failed or duplicate charges

If you believe you were charged in error - a duplicate charge, a charge after you cancelled, or a billing system mistake on our end - contact us and we will investigate and refund it if we get it wrong.

Exceptional circumstances

We may issue a discretionary refund outside of the above for a genuinely exceptional situation, evaluated case by case. This policy describes what you're entitled to as a matter of course, not the outer limit of what we'll ever do.

Contact

Billing questions or a refund request: hello@manabucket.com.